
Microsoft Blocks Windows 11 24H2 Updates on Certain PCs Over Audio Issues | Image Source: www.bleepingcomputer.com
REDMOND, Wash., 20 Dec. 20, 2024 – Microsoft implemented an update block on some Windows 11 24H2 systems due to compatibility issues with Dirac audio enhancement software. This protection, designed to protect users from serious audio problems, highlights a recurring challenge in maintaining transparent functionality during major system updates.
As Bleeping Computer reported, incompatibility is derived from a software component called gridspapo.dll, a crucial element of Dirac’s audio processing technology. This problem interrupts audio output, making built-in speakers, Bluetooth devices and external headphones inoperative. In addition, it prevents Microsoft and third-party applications from recognizing audio devices, effectively affecting the sound capabilities of the affected PC.
Details of the question
Microsoft recognized the problem in an update of its Windows version health panel. “The incompatibility is related to the Crydspapo.dll software component, which is part of the audio processing software for these devices,” the company said. The backup, identified in ID 54283088 in Windows Update for business reports, aims to avoid new 24H2 installation on affected devices until a solution is implemented.
Users affected by this problem reported that their built-in speakers and Bluetooth devices stopped operating after the update. Microsoft has specified that this problem is unique to systems that run Dirac audio software. To avoid exacerbating the situation, the company advised users to refrain from manually updating their devices using tools such as the Windows Installation Assistant or the media creation tool.
Temporary measures and long-term resolution
To mitigate the impact of this audio failure, Microsoft is working with Dirac to develop an updated controller that addresses incompatibility. Once this controller is ready, it will be distributed to users via Windows Update. “The backup retention that prevents the update of the 24H2 version will be lifted after this problem is solved on end-user devices,” Microsoft explained.
Meanwhile, users can check if their systems are under backup control by browsing Home > Settings > Windows Update and selecting “Check Windows Updates.” A message to read, “Update to Windows 11 is on its way to your device. There’s nothing that needs your attention right now,” will appear if the system is affected. Users can click on the “More information” link for more details on the backup.
Additional Issues: Automatic HDR Compatibility Problems
In a related development, Microsoft introduced another system backup block using Auto HDR on Wednesday. This problem, which also affects the update of Windows 11 24H2, has been reported to cause game freezing, especially during high resource density operations. Although it is not directly related to the Dirac audio problem, this additional obstacle highlights the complexity of ensuring compatibility between different system configurations and software environments.
These two questions underscore the importance of a comprehensive test and collaboration between Microsoft and third-party software developers. By implementing protective measures, the company demonstrates its commitment to minimize user interruptions, even if it delays access to the last functions of the operating system.
Advice to IT administrators and end users
Microsoft provided a detailed guide for IT administrators who manage affected devices in business environments. Existing guarantees for Dirac-related issues are explicitly documented in KB5006965, providing comprehensive troubleshooting and reporting options. This resource is an essential tool for organizations that depend on uninterrupted functionality in professional environments.
End users of Windows Home and Pro editions are also encouraged to remain vigilant. The company stressed the importance of avoiding manual updates until the updated controller is available. This proactive approach helps users avoid possible complications and ensures a smoother transition once the compatibility problem is resolved.
According to Bleeping Computer, Microsoft’s handling of these issues reflects a broader strategy of prioritizing user experience on quick implementation. By applying the safeguard it maintains and communicating openly on technical issues, the company seeks to maintain the trust and reliability of its product ecosystem.
Although the Dirac audio software problem resolution schedule remains uncertain, Microsoft’s rapid action and collaboration with third-party partners demonstrate its commitment to effectively address user concerns. For now, users and IT administrators are encouraged to monitor Microsoft and Dirac updates to keep them informed of progress towards a solution.